Future Stores Dropshipping Platform Exchange, Return, and Shipping Policy – As follows:
Exchange and Return Policy
Future Stores Dropshipping accepts returns in only two cases:
• The product arrives damaged.
• The product does not match the order.
• If you receive an order that does not match the order, or if some products are missing, or if the products are damaged, you must follow these steps to submit a return:
• Record a video showing that the order is missing one or more products, or if the products received do not match the order, or if the products received are damaged.
• Send the video within 24 hours, along with the order number, invoice number, and waybill number, to the email address “info@fu-st.net”.
• The relevant department will review the request and confirm the reason. Compensation will be provided on a case-by-case basis.
If the customer refuses to accept the order or refuses to pay the applicable customs duties, the order will be destroyed by the shipping company directly due to the inability to deliver to the requested address. (We recommend that our valued customers track their orders directly through their accounts and the tracking numbers provided with the orders to the shipping companies to check for any customs duties and avoid delays or destruction.)
Frequently Asked Questions
Q: I received a defective/damaged product. Can I get a refund?
If the product you received is damaged or defective, you can return it within 7 days of receipt, provided it is in the same condition as when you received it, with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. If the product is found to be defective or damaged, we will refund the product price along with any shipping fees paid within approximately 14 days of your return request.
Shipping Policy
Shipping Companies, Shipping Time, Shipping Fees
Future Stores Dropshipping Platform ships orders via Shipping Methods:
Shipping and preparation time to the Saudi warehouse is 2-5 business days.
Shipping and preparation time to the Turkish warehouse is 3-7 business days.
Shipping Fees:
Shipping fee for Future Stores Dropshipping in Saudi Arabia is 23 SAR including tax.
Shipping fee for Future Stores Dropshipping in Turkey is 30 SAR including tax.
***Important Notes***
• Future Stores Dropshipping's order shipping policy is linked to the policies of the shipping companies it works with. Therefore, Future Stores confirms that shipping companies may impose additional insurance fees on shipments to specific countries or cities. These areas are subject to change depending on shipping conditions. Future Stores Dropshipping will notify its customers of these fees directly via email, and the customer will be required to add the additional amount to their account to proceed with processing and shipping the order to the requested address.
• Future Stores Dropshipping does not currently deliver to the following countries: Palestine, Iran, and certain regions in some other countries. Customers will be notified immediately of any updates from the shipping companies.
• There is an additional insurance fee of 50 Euros required by the shipping companies. For each order delivered to the following countries: Yemen, Libya, and Syria.
• An additional €20 insurance fee is required by shipping companies for each order delivered to the following countries: Sudan and Nablus.
• For high-risk countries (Afghanistan, Burundi, Mali, Niger), €30 is added to the sale price.
• For the following countries (Central African Republic, Philippines, Republic of Congo, Eritrea, North Korea, Liberia, Somalia), €30 is added to the sale price.
• Customers may encounter difficulties at the Egyptian Customs and Tax Office, as they sometimes impose high fees and charges. The Future Stores Dropshipping platform is not responsible for these costs, which cannot be predicted or known in advance.
• To avoid customs delays for shipments to Qatar: The recipient's ID number (national ID card number, residence permit number, driver's license number, etc.) must be provided before payment and order completion. You can add the ID number to the notes section when creating your order.
• Future Stores Dropshipping provides its services to its customers according to a clear policy. Once the order is handed over to the shipping company, the Future Stores Dropshipping platform is not responsible for any compensation if the end customer refuses to accept the order or refuses to pay the applicable customs duties. In such cases, the order will be destroyed by the shipping company directly due to the inability to deliver to the required address. (We recommend that our valued customers track their orders directly through their accounts and the tracking numbers provided with the orders to the shipping companies to check for any customs duties and avoid delays or destruction.)
• Starting July 1, 2021, the European Union imposed VAT on all merchants worldwide selling goods online valued at €150 or less to consumers within the EU. Therefore, if the shipment value is less than €150, obtain an IOSS number for that shipment.
How to obtain an IOSS number:
https://ec.europa.eu/taxation_customs/business/vat/ioss_en
Return and Shipping Policy – Future Stores Dropshipping